I reported an internet access problem to my ISP (Axxess) who advised me that the attenuation on my telephone circuit carrying my ADSL service is too high. This was communicated to Telkom on 19/03/2013 Ref: 3BNK19032013. A Field Tech. came to my residence on 20/03/2013 and proved a fault into a ...
I live in Bunkers Hill in East London, regarded as one of the "better" areas in East London, yet we have the worst ADSL speeds. Telkom's checkadsl site says I support 10Mbps but after getting ADSL 4Mb uncapped my sync rate (from DSLAM exchange) is roughly .5Mbps. yes, POINT FIVE. This has ...
I complained about 2 months ago and received a call about my problem. I was promised a refund and that someone would contact me to resplve the problem. To date since then I still havent had a positive outcome and no one contacted me as promised to reslove the situation. Telkom is still charging me ...
What a pleasure requesting caller ID and Hunting facility (where one has multiple phone lines, calls are transferred automatically when one line is busy) from Mpho. She was friendly and VERY knowledgeable about the products that I requested. She followed up with me and phoned me once everything was ...
On Wednesday the 3rd of April I was scheduled to have telkom come to my place and install a 4mb uncapped line with free installation and modem. When the guy arrived he told me he had no modem? if its a installation and free modem surely you bring a modem? I ended up going through to Canal Walk in ...
I have requested a new line to be installed for a ADSL line (Telkom ref: 73342055), and telkom keep telling me that "due to high cable, telkom is unable to assist with my request". This has been the same story for me every time I phoned in. My neighbor has a working Telkom line in his ...