I have logged so many calls with Telkom for more than a month now - I have had several Technicians calling me on the problem. One came out to my house. Reasons given - cables, not cables - we only tell the customers that, their CRM not tracking my logged problems, rain delays, . At installation I ...
ADSL went down unexpectedly, phoned Telkom for technical support and assumed problem would be treated in similar fashion to problem a year ago and would be ignored for a month. Was surprised by curtious support staff and connection was restored very next day, service technician went the extra mile ...
Am I the last person to discover that Telkom support for internet or anything else via 10210 now stops at 16h30? Another brilliant move in Telkom's strategy of providing arguably the worst customer service of any organisation in the country. Did anyone at Telkom/Pinnacle think this through? Most of ...
I ordered an ASDL line 27/03 order 75624163. On 8/4 I received a text message stating installation has been scheduled for a full day on 11/04, should this not be convenient I can change the date online otherwise I can rely yes to confirm the appointment. The date was set with my reply and I took ...
I ordered a Telkom adsl 1mbps line about two weeks ago the consultant said it would take 5 working days to be activated and working. It took two days. A week later I decided to upgrade to a 4mbps line. The consultant said it would take 24hrs meaning 3 working days and would cost around R700 all ...
My Telkom ADSL line went down 1 April. I am still down & unable to do my job. It's like banging your head against a brick wall trying to get any help or service from them. Every time I phone they say "we're escalating your fault" its been escalated so many times it must sitting in the ...