Hi my mom who is a pensioner a hour ago booked a return flight from east london to cape town online, for 27th March to 2 April. costing 5500 for 2 people return. she immediately realised her mistake once booked that the flights for each trip are in the wrong direction and immediately contacted SAA. ...
SAA's customer service on the phone is absolutely useless. I asked three times to enquire about a price if I were to change my ticket. So, not only do I get told that they can't tell me on the phone, the need to forward my enquiry on to another department, but I must phone in 2hrs to check what it ...
You have to fly 25000 miles to move from the Blue Tier to the Silver Tier in a year. last year I flew enough miles to get to Silver Status. But oh no! You dealing with SAA who do not care, and will do everything possible to stop you accumulating miles. I flew on an Alliance Partner in October 2012 ...
How many emails and calls does it take to get Voyager to respond to a frequent flyer? (i) The Voyager website is deficient: it does not let you claim missing miles on all Star Alliance members (Copa Airlines) or purchase extra miles (after credit card details are entered the site goes on strike); ...
FLIGHT TO HEATHROW FIRST DELAYED THEN CANCELLED THEN RE-SCHEDULED BUT NOT GAURANTEED TO LEAVE THAT SAME NIGHT. TRANSFERED TO ANOTHER SAA FLIGHT- TOLD THAT LUGGAGE WOULD BE TRANSFERRED. DURING THE FLIGHT IN THE EARLY HOURS OF THE MORNING REQUESTED A SOFT DRINK AND WAS TOLD DO NOT SERVE REFRESHEMENTS ...
I booked a return flight on SAA on 11 January 2013, going to Durban. On 12 January 2013 at 18:20 we were supposed to fly back, from King Shaka airport to OR Thambo. When arriving at King Shaka we were told that they did not have us on the flight. Their customer care centre told me the same, yet ...