After boarding the plane we were instructed that one of the toilets on board the plane was broken and needed to be fixed. The plane smelled disgusting - to the extent that it gave my sister a head ache. Only after one and a half hours were we removed from the plane to board another. The plane trip ...
It's still yet to be processed by SAA. Last September I found I wrote my name wrong so can't get miles accumulated. Then I go to the counter in OR Tambo and someone help me mailed a paper request. After 3 months I found nothing changed. So I go to the counter again to check why. Nobodies knew, only ...
I am extremely unhappy with SAA Voyager, I have booked return flights from Johannesburg via Dubai to London Gatwick on Emirates and added my voyager number in the specified area online. I came back from London, arrived home, checked my status and no emirates miles added. Now the question is where ...
I made a request to the SAA call centre to upgrade a ticket to business class, i was instructed to call back in 2 hrs to confirm the price. I called back in 3 hrs and was told sorry my quote was still not available please call back in another hr. At this stage i requested the team leader Bob ...
I was booked to fly to Johannesburg on the 22nd June, 2012 on flight number SA 8053, which was due to depart from Moshoeshoe 1 International airport, Maseru, Lesotho, at 10:30. The flight was cancelled due to bad weather. I then lodged a claim for a refund about three weeks after the incident and ...
We booked tickets to Australia including my infant son. His details have been changed by home affairs resulting in his ID number changing. According to the clueless people in your call centre the only solution is to cancel the tickets and rebook them at a cost of R20, 000. I need someone to contact ...