We booked tickets to Australia including my infant son. His details have been changed by home affairs resulting in his ID number changing. According to the clueless people in your call centre the only solution is to cancel the tickets and rebook them at a cost of R20, 000. I need someone to contact me urgently, the only numbers I can find are for your call center staff who seem to be beyond useless. We are supposed to leave in a couple of days.
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