My 6 year old Grandson was booked to fly from Cpt Int to OR Tambo on 4 April at 12:00. We checked him in at 10:30 and told to wait in a room where he would be collected at 11:15 and taken by an attendant to board the plane.By 11:45 after asking at least 5 different personnel who said they would ...
I've lodged this complaint with SAA on the 14th of March and still no response. Dineo is now not responding to my emails. my booking reference is Z89525 for this query. I checked in online on my way back from Joburg to East London on Friday, 8 March 2013. I had 3 bags with me (1 big and 2 small). ...
I wish to complain about an incident on an SA Airlink flight. After take-off I was offered a cup of coffee and opened up the tray in front of me. The cup of boiling hot coffee was handed to me and placed on the tray in front of me. Almost instantly there was a slight movement in the plane and ...
I flew back with international SAA flight on 1 December 2012. My family was relocating to South Africa. We had lots of luggage with us that somehow we left one of our bags at OR Thambo International Airport. Days went without realising that we are missing one luggage. I started to realise that i ...
I have been in contact with SAA CALL centres and sent numerous emails to have no feedback what so ever for months now on one points that were only awarded for a trip to an destination and not back and then they have the ordasity to tell me I need to send the boarding passes to them via registered ...
I traveled to Mauritius. The cabins are a mess and the attendants are shabbily dressed. The on-board entertainment is shocking. Is there no inspection of the crew on how to dress let alone how to behave on-board. Maybe they should spend a few months with the most successful airline in the world - ...