I asked, how much will you deduct off my credit card and repeated the question several times to make sure. The telephone consultant said they will deduct R5431. The next day R11 000 was deducted. This is money She said she tried to call me to say that the R5431 was just the airport taxes and that ...
Made a booking (YG73HD) the amount that I have been told it will cost me was R930, the next day SAA charged me for R3509, when I called and spoke with the supervizer all he can say is sorry we did a mistake and he refuse to refund me. I need to be refunded for R2579 which is the difference. My ...
Was bumped of an evening CT/OR Tambo flight at boarding gate due to overbooking. No prior notification at all. Was then told a taxi service would be provided at OR Tambo but this denied once in Jhb. Had to ask partner to come collect me late at night in unsafe conditions, staying 12oKm away! Two ...
To Whom It May Concern I'm a regular air traveller and almost never use SAA as I have never received anything but poor service. This latest trip to PE and then to CPT has as usual not failed in this regard. I flew from JHB to PE on Tues 5 march and requested a Gluten Free meal, this was not loaded ...
I made a booking on SAA Voyager on the 17th of Dec. 2012 for a flight from Perth to JHB on the 1st of April 2013. The booking was fully paid for with Voyager miles and a credit card, and my ticket was issued. When getting my documentation ready for the vacation on the 2nd of March 2013- I noticed ...
Booking did not have highlighted anywhere that baggage must be 1 single item - having flown many times per year for many years, I have my packing down to a fine art, in that I always come in under 20kg. This time I came in at 18.2kg, well under limit, I had a small, compact bag for clothing, and an ...