Good Day My name is Pindi Ngcobo, and im writing to complain about SAA. I was one of the passengers on SAA flight no225 arriving in South Africa on the 13th of February From Sao Paolo. I came in this flight from a transit originating from Chile. My complaint is how I was treated as the flight ...
I have just had an experience that no customer should have to experience. I booked a flight for my parents and aunt from Ireland and it was cancelled without notification despite a mail being sent called "Confirmation of online booking". I will never fly with SAA again. I had to pay an ...
I booked 2 SAA flights with my voyager miles on 13 Feb 2013 and paid the taxes via my credit card. Instead of deducting taxes x 2 they deducted 3 sets of taxes. I picked up the mistake the next day (14 Feb) and immediately reported this to their call center. I was told to submit an email detailing ...
Recently checked my flights against my voyager miles recieved. I realised that many of my flights has not been loaded and recieved no miles. I contacted the call center to rectify this. Their systems is forever not working or off line. They promise to call back but never do. I have been struggling ...
8 months of from supervisors and managers at the call centre all documented via email. Call centre messed up my booking (as proved on recorded voice call). Promises (via email) to rectify my bookings and not done. Then promises to reimburse me by giving me free voyager miles (also on email) not ...
SAA did multiple debits on my credit card more than two weeks ago - still no refund. Stoppped my credit card - not even a proper response! Still waiting for my money back can't use my credit card thanks to SAA ...