In Jan we bought a new leather lounge suite and dining suite. Sent the chairs back as they were wobbling when sat on. Waited 5 to 6 mths to get them back! Many uptight phone calls to several ppl from top to bottom. Eventually after a call to a top dog threatening legal action we got our dining ...
I Purchased furniture from Rochester going on more 2 months now, they initially said I would have it in 7 days to find out once I had signed the deal and left the store that it would take approx 4 weeks! Then on the 3rd week I was told that they had a lounge suite in stock and in turn had it ...
In June 2013 we purchased a dining room table, 8 MATCHING chairs and a sideboard from Rochester. We were told that delivery would be 4-6 weeks. The sideboard was ordered from a catalogue as there were none in the showroom - the measurements in the brochure stated that the sideboard was 1.4m long, ...
After my previous report dated 22 Aug 2013 confirming that I've waited 10 months for delivery of two pedestals, delivery was received albeit inferior products as one of the drawers to one of pedestal is ineffective, the vouchers I was promised also never realised. I have left numerous messages at ...
Goods were promised within 8 weeks. After 8 weeks they promised 3 times to deliver - I arranged specially for people to be at my home on these days, however nobody pitched. After long and numerous phone calls they eventually delivered one week later (after their driver told me over the phone that ...
We bought a R50000 leather suite from Rochesters. We chose a leather and made it clear from the beginning we have pets. They promised that the leather we chose was the best for our circumstances and that the cushions is made of a high density foam and will not go soft. When they delivered there was ...