I purchased a couch in July, on delivery the couch had holes and scratches. After two weeks of complaining and running around in circles, Rochester promised to deliver a new one in 2 - 4 weeks. About 7 weeks later another damaged couch was delivered, I took a portion of it which was fine. It will ...
Well it has taken a number of telephone calls, a huge amount of emails but I eventually - 18 months later have a lounge suite that I think we can be proud of. Thank you Rochester for organising a replacement, I am just sad that it took so long and so many fights in between to get the replacement ...
We bought a bed cash in feb which was delivered in May, then on the 18th of July was return back to the supplier due to the leather not stitched properly, the sales person that sold is the bed's name is Toto Moroka tel no 011-675-2679, for the past week been phoning checking how far is the bed and ...
R33 960.00 = the amount I spent in the Rustenburg Branch, which was paid in cash upon confirmation from the branch manager that I would receive my furniture the following day. 10 = the number of months I've been waiting for delivery of 2 pedestals, which I have yet to receive. I bought a lounge ...
Firstly Rochester had to refund me and they told me it takes 48 Hours.. it took more than a WEEK AND A HALF on last week Wednesday 14 August 2013 I placed my order again, yesterday I get a call oh sorry we have bad news your order failed the Quality Check new stock has to be assigned... I started ...
I bought a dressing table, stool, sleigh-bed and bedside tables from Rochester Woodmead. On 5 August I received a call from the branch (Cynthia), my furniture is ready. I paid the outstanding amount and the furniture was delivered on 8 August. To my surprise they delivered the wrong stool ...