For some unknown reason my debit order amount increased to R1000 which was not requested by me to you or anyone else to do it, please can this be rectified and I get refunded to the amount of R240, as the normal instalment of R760 should be reflected as the only amount to be debited off my account. ...
Bought a couch at the showroom in June. Showed the color I wanted and they confirmed it was in stock. Said I could get it in 2 days. Got a call that the couch was ready. Hired a trailer to collect. Got another call and was told that the wrong couch was delivered. Found out the staff member placed ...
Last year we bought a dining room suit from Rochester, Carnival Mall, Darren was the sales person then. After the suit was delivered, a few months later (about 2 months) one of the chairs had a protruding pin that would scratch us everytime we touched it. We went and informed Darren and he arranged ...
We bought a bed from this branch in November 2012. At the end of June, something broke in the base and the mattress kept falling in. I contacted Rochester in July and filled in a warranty claim. After an initial hiccup where the paperwork wasn't submitted correctly, we received a call from the Aba, ...
I bought a corner suite and table and sidetable for my lounge from Rochester. On 17 June. I placed the order and paid the deposit and was informed the order could take 6-8 weeks to be completed and delivered.By week 8 I telephoned the salesman Donovan who didn't answer or return my call. I then ...
Apart from the services that is based on and empty promises I have been struggling to get a refund payment paid, this has been dragging on for 2 months, endless calls from my side to follow up and empty promises of feedback that I never receive. Phoned them yesterday again after a week, and guess ...