Never in my life have I experienced such poor customer service.. We bought a Lounge suite and various other goods from your store at Mall@Carnival.. On Saturday we were told that they had stock and will deliver on Tuesday... then it changed to Wednesday... then Thursday! Just got of the phone with ...
So i finally got my set back. But they now had damages to the leather which werent there. Your quality inspector obviously did not feel like doing quality inspection. not surprising to me as the service i have received from you thus far was total . i dont count on rochester to pay for the new ...
I don't even know if it will help to complain about my experience after i saw all this complaints. Bad service, bad quality and passing the buck, wow your good in doing that. Your customer service is of the worst i ever saw and i work for an international company. You seriously need to get training ...
I have ordered a lounge suite from Rochester on the 19th of Feb 2013. Delivery was booked for the 1st of March. When I enquired about the late delivery I was told that they have sold my lounge suite but they have ordered a new one. In April I was told that I am going to wait 3 months for a suite ...
On 8 September 2013 I purchased 4 Cassidy recliners from store. Amos served us and asked if we would like chairs that rocked as well which I made very clear that we didn't as my husband is uncomfortable on them. When I got home I realized that we had been overcharged by R7200 for the chairs, I ...
I boaught 3x couches. a year later we realized that the material and steel stapels were not properly manufactured resulting in cushions and seat material being torn. i completed the waranty claim at RTB on 8.09.13 and my set was only colected on 23.09.13 after i had to remind them of this. ...