I purchased a dining room set and a tv unit from Rochester. When the goods were eventually delivered (which was way after the promised delivery date), they were all damaged. We returned them, and a few weeks later more damaged goods were delivered. I then decided to cancel the purchase. I forwarded ...
In February, March and April I purchased from Rochester Montana. At the time I spoke to Denise (salesperson) and explained to her I was remodeling my house so I would need some time until I could have it delivered. During the course of these months I received multiple calls from Rochester asking me ...
I bought a pedalstall or night stand from Rochesters but the guy charged me two instead of one. Instead of editing the order they filled in a credit note but bow the original order including the R1500 went through but not the credit note??? ...
Leather upper layer is pealing badly on 3 seater couch. Problem was reported by e-mail with supporting photographs to Rochester Boksburg on 8/1/13 who referred it to head office. After various e-mails to Tracy van Niekerk (the Customer Liaison Officer) she undertook to discuss the matter with ...
My husband Matthew Thomas purchased an Idaho lounge suite almost two weeks ago. Delivery was promised YesterdayWe called in the evening and no surprise, they had not booked it for delivery. We were promised today and we made it clear that it would have to be after 5:30 since we work. Today the ...
Still, issue not resolved as promised on 22/07/2013 by Rochester Head Office this time and still we wait to see what excuse they come up with next. I honestly cannot believe that this issue is not treated as urgent and or important. I suppose charging a lot and not supplying what was bought is the ...