Rochester came to collect a faulty coffee table from my home on Tuesday 01/10/2013. On Friday 04/10/2013 I was contacted by Kevin from the call centre in order to state that the table was ready to be returned to me, and if they could deliver it the next day. I said Saturday would not be a good day, ...
Nearly two weeks after delivery of defective dining room suite, I have not had a single call regarding exchange despite my numerous calls to Rochester. ...
We paid almost 20 000 for your Giant couch, On the 20 Sept we received it SECOND HAND with food in the couch as well as black pen, black stains all over the couch, not scotch guarded which we paid for, your driver who delivered the couch even asked if the couch we got is a loaned one. I couldn't ...
We bought a lounge suite from Rochester Parkview and it was delivered on Monday 30 September. To our surprise one of the four pieces was a different colour! We reported this the next day and I was told that they would attend to the matter as soon as possible. On 2 October I was told that the ...
I would like to thank Mr. Darian whom after recieving my complaint attended it with deligience. Darian kept on calling me sending emails to ensure that my problem is solved. Yesterday, he personally visited my home and inspected the Lounge Suite and adviced us accordingly. I am happy that he kept ...
After posting 2 complaints https:///rochester-home-decor/complaints/ive-been-calling-for-months-dont-get-answers-1164804 / https:///rochester-home-decor/complaints/and-the-saga-continues-nearly-6-months-1192986 Rochester called me and said they could finally deliver my chairs after 6 months. We ...