I have been a Resolution Health Medical Scheme member for a couple of years now but must say the service I am getting is shocking. I was suspended due to a error on your side and nobody informed me. I asked for a written apology and I guess I will wait for ever more. Instead you just declined all ...
Further to my previous complaint about Resolution Health, I'm adding another as nothing has yet been done. I've been contacted by n very friendly and helpful consultant after my previous complaint and I was assured that the membership has been cancelled and that that no more premium deductions will ...
It started in February when I received a text message in the middle of the night to inform me that they had received a claim from a doctor. I phoned the next day and the lady said I must get used to it. I said it is unacceptable and she said that I must send an e-mail. I did, but no response. On 24 ...
I was handed over for an account that I was not even aware was outstanding. Resolution rejected it as a late submission in spite of proof that it was submitted timeously by the supplier. I have made umpteen phone calls and sent numerous emails, some addressed to the Claims Supervisor. I have called ...
Have previously complained to Resolution Health that the scheme rules where changed without adequate notice or proof of changes being delivered timeously. The rules were changed at the end of December 2012, whilst I was in the process of requesting pre-authorisation and they responded as follows: ...
I have this week phoned in twice to get a statement from them for my medical savings plan. Each time they promise it is on the way but nothing happens. Just phone the call centre again but they cant help me as I do not have my new card yet. My new card was posted to a post office that I never heard ...