WHERE DO I START, MY DAUGHTER REQUIRED ADDITIONAL PMB BENIFITS FOR A URGENT PMB CONDITION, I SUBMITTED A MOTIVATION FROM HER DOCTER AND MYSELF DUE TO THE NATURE WE REQUIRED URGENT FEEDBACK THE DOCTOR AND MYSELF FOLOWED UP WITH ABSOLUTLY NO FEEDBACK IN 2 MONTHS THE CLO HANDLING THE CASE WAS ...
Resolution committed to paying 15 consultations for a patient. However, they only paid for 5 consultations and I have been trying for 8 months to get the money. The problem is that Resolution takes so long to process a claim that the claim actually goes "stale" and then they refuse to pay ...
I want to know the do you charge a client R3500.00 for a medical scheme that was cancelled a year ago!!! who the gave you the authority do just deduct money from my account as you like and without contacting me or without me authorizing any debit orders to go of my account or what so ever! My ...
Dear Mr Arnold I have been telephoning and emailing pre-authorisation, client services, Gcobisa Sanwabo/ Client Services Liaison Officer, my broker at Optivest repeatedly and emailing my claims and queries since the 7th July. My son had a consultation with a specialist on the 14 June for which I ...
I made inquiries regarding laser eye surgery, as my eyes are very bad and due to the sport I do it causes lots of pain with contact lenses and glasses are not an option as they would fall off. Pre-auth requested all the details regarding admission date and hospital and procedure codes, just to tell ...
To whom it may concern, I have sent 4 emails and 2 telephonic calls - whomever I spoke to telephonically on both occasions was unhelpful and couldn't access claims emails... The only departments that have replied to part of the claim was Dental and Optical - but still 2 claims outstanding: ...