Took a second debit off my bank account and now they are refusing to pay my money back!!! Took 2 payments in one month!!! That is!!! i will be cancelling my policy with them with immediate effect!!! ...
One plan has been deducting monthly premiums from my aged mother's bank account, yet whenever hospitilisation is required, the service is suddenly suspended. We cancelled this pathetic insurance plan beginning of July, and I even received confirmation of cancellation in writing. Lo and behold - a ...
Oneplan is the most unprofessional organisation I have ever dealt with! Their agents don't know how to assist and they never get back to me! I have to run after them to sort out an issue which is their mistake! I cancelled my Executive Plan policy and was told I needed to wait 30 days for the ...
I submitted a GP & Pathology claim on 17 & 18 July together with the supporting documents. Friday the claims department notified my claims documents are outstanding, which I submitted on the self help portal & confirmed receipt of documents to the call centre. Friday afternoon the ...
I am a member of the medical insurance cover called Oneplan. Thando Qobose called me and carefully explained my query, she was patient, well spoken and courteous. Thanks Thando for the excellent service and attitude. Mrs F. Dawood ...
The oneplan medical insurance is a waste of time. I recently put a claim through for an op to be done on my daughter to have her tonsils removed.i was told by the authorisations department that my claim was declined due to me apply within the waiting period. I was told by the consultant to reapply ...