Good Day, I surrendered my policy and was told that the payment will be ready by the latest 04.10.2013. However today i receibed no notification from my bank, it has been been 20 working days to date. When contacting the call centre I am given three different stories saying that the payment should ...
I have had a very simple request. Change the details of my employee's address on her policy and mail through a new policy schedule/Details. But the problem is, my employee is not financially literate, and needs my assistance to communicate basic details. I was initially rude to the consultant, ...
I have applied to have my Retirement Annuity withdrawn and paid out due to emigration. Never mind they me around for 3 months claiming they attempted to contact me which they never did, never mind they couldn't tell me WHAT documentation they required and where to get resulting in MORE costs, ...
On the 31st of may 2013 i went to vereeniging branch after i had discovered some documents my mom had a policy with old mutual and i was one of the beneficiary i spoke to the consultant and she said that i need to provide the bank statement and other supporting documents, i came back on monday on ...
In July I applied for a loan at old mutual at the Soweto branch. At the time I was wroking for an employer who pays me on the 25th of every month. The lady who helped me Ntabiseng called to check how I felt about the service and if there was anything else she could help me with. I had just signed ...
I had a funeral cover with Old mutual. I claimed on the 18th of Sept, the lady at enquires was super friendly, only to meet up with an arrogant consultant after. He was so bossy and arrogant. In the end he said that payments will be made as soon as head office sent them values. On the 20th I made a ...