Contract # 13116345 : 1.) Client changed banks and forgot to advise OM. 2.) OM contacted client to remind her. 3.) Client paid in annual premium via EFT to avoid lapse and loss of cover on the advice of an Energiser consultant (now departed). 4.) Client departed for extensive overseas trip from ...
Few months ago I received a sms that said my policies will bebilled twice and I never understood Y, and this month some have been debited twice and nobody explained to me Y and I have never missed any payment. I want to know why and where is the problem ...
Good morning When i received my statement from Old Mutual, i decided to surrender a policy for payout. Your call centre advised me that it is easier/quicker to go to a branch as it will pay out within 5-7 days. per instruction, went to the Wynberg branch and submitted all the necessary documnets. ...
The tax deduction on my monthly pension was increased by a whopping 50% for September 2013. Old Mutual do not supply an email address for queries so you rely on phone calls which you know will get you nowhere. I phoned Linda Mzinzi on 20th Sept to query she advised that the query would go to the ...
My dad passed away in April 2013 and we have been trying to dis-invest and close all his policies. I received an email from Old Mutual notifying me of funds transferred however when i called the call centre number, the call centre agents transfer me from one agent to another. the last time i called ...
I Spoke to Lindiwe on 26/09/2013 and requested a Policy cession to be mailed so I can forward to Nedbank to remove my insurance. I am not sure if she understood what i requested as to date I have received nothing. The request from Nedbank is below, which i emailed to lindiwe. In order to proceed ...