I have had it with Neotel bad consumer service they cannot help a person at all each agent tells me a story they cannot help and pass me on. 22 minute call to get know where at all. My understanding of the service would be that I would be capped. But all the months I have been charged over R2000 in ...
Where do i start! firstly: I bought i neotel internet dongle under the pretense that the the per-paid and contact tariffs are exactly the same. I phoned the call centre and spoke to a supervisor to investigate and get back to me on this, untill today im still waiting for anyone to call me back on ...
Been with Neotel a few years, some time black listed for an amount that was not due and/or payable, never resolved and no apology. Now my airtime has been nabbed, (R 121.94 from my account) and auto message requests a top up??? Decided to top up with R 25.00 for fun, bought voucher, now unable to ...
Used to have a contract with Neotel, but due to slow and irregular data transmission and continuous problems cancelled it and went onto prepaid, after a number of termination letters being sent. Today, on Christmas Eve, I tried to contact relatives and was told by recorded message that my prepaid ...
Neotel is trying so hard to beat Cell C's in poor service and I must say I never thought in my wildest dreams any company would want to set the bar that low but hey Neotel you are making a good job of it. Firstly you take voice mail away and blame it on the poor computer that took a month to sort ...
I have put through a request for my contract to be canceled, did the whole long chat over the phone the first time just to be told that i would then have to write out an email to their retentions department stating that I would like to cancel my contract. I was told that I would be contacted by the ...