I am very disappointed with neortel's lack of interest to sort out the problems being experienced by their prepaid customers. How can a fault take more than 2 weeks to sort out? Are they even doing anything about it, or is that just the story that is being told to us? Being that almost every ...
Good day, I made an application to upgrade my current contract with Neotel on the 20th of December after an unsuccessful attempt to upgrade the week before with the Menlyn branch. Gift at Neotel sales department confirmed my application was approved and to expect delivery of the handset on the 24th ...
I have Neotel prepaid and top up once a while since we don't spend a lot for landline calls. This used to work fine, until recently when I could not phone due to "airtime validity expired", even though my balance was still over R50. This did not happen before. I do not understand how ...
Neotel has had a good product until recently, but it amazes me that such a company is bent on destroying its business. I am a prepaid customer who, inspite of a credit balance in my account, lesrnt that my airtime validity HSS expired, and was advised to recharge. I duly went to Checkers and ...
I have been a customer with Neotel for 5 years no problem. I have 7 Neotel phones in my office. We run a 24 hour service and since yesterday i can not phone out or recieve call. I have airtime on the phone. What pisse me off is the fact that if you phone 242 it tells you that you airtime are up. ...
Dear Neotel You have deemed fit to upgrade your network which results in the Pre-Paid clients being unable to make a call. That is all fine and well, mistakes happen... But WHEN will this be fixed? If your techie is on holiday who made this boo-boo, then it is time to call him in. I asked for ...