MWEB is now threatening to BLACKLIST ME because of their inefficient sytems of not dealing with cancellations correctly, needless to say i am absolutely livid because they are making their problem my problem. I cancelled their contract which i could not use because of the Telkom line not working ...
I cancelled my Mweb service on 31 July 2013 with an email to the accounts department. Due to their mismanagement, they only contacted me back on 5 August 2013, stating that I have to fill out a specific cancellation form, and that my service will only be suspended at the end of September 2013. Even ...
I purchased a 3-G card as a birthday gift for my dad for 13 November 2013. I received the device on 19/11 and was called on 20/11 to activate the account. After 24hrs i tried to connect using the 3-G card, but it did not work. I called and was told that all was connected on Mweb's side and that I ...
Mweb's customer care is non-existent. Since 8:00am this morning (3 Dec 2013) am trying to get through to their help desk, sales department. In March this year I applied for a NEW 4MB ADSL LINE - which is bonded with our current 4MB line, in the contract they said that there is a promotional gift ...
I have a R99pm contract. On 26th November I received 2 invoices for November - both for R264.07, a credit note of R58.32 and outstanding amount = R469.82. How does this relate to R99pm? I queried immediately - got automated reply promising reply withing 24-48hours. Received response only after 6 ...
Hi I have a huge amount that has been billed in my account. I am subscribed to my 3Gig for R169 per month but during these past two months I have been billed R1080 for 31/10/13 and this month I was billed R1029. Can you please explain to me why am I billed so much. Please note: I have logged a call ...