Logged a ticket almost 2 weeks ago. Phoned to get a status update a week later. And get told Telkom closed the call after confirming with me. Never saw a technician from Telkom or heard from one. Mweb reopens ticket. I start phoning daily to get status updates. Al I get told every day is we will ...
I phoned repeatedly throughout November due to very intermittent access to Mweb service. The excuse every time was that it's a Telkom problem. I have a contract with MWeb, not Telkom. if Telkom has a problem, MWeb needs to sort it out. This is appalling service. For a period of almost TWO weeks, I ...
Just a warning to anyone looking at getting an Mweb account: Customer service is terrible at the moment. After experiencing line speed problems and intermittent connections for weeks, I'd finally had enough and complained to Mweb. I sent them trace-routes, ping statistics, a network speed test (2 ...
I am a Mweb client for a decade and they were providing service according to agreement and since 1st Dec 2013, they started ripping off clients especially 4mb/sec ADSL customers downgraded to below 3mb/sec to introduce a 6mb/sec ADSL service to milk customers! After complaining to technical dept of ...
I use MWEB as my supplier for a internet service I am supposed to be supplied with a 1 MEG UNCAPPED line. Last September I noticed that I was unable to download mail or connect to web sights and I had to frequently reboot my modem in order just to keep my internet running. After a thorough ...
I informed MWEB that i need to cancel my services due to me being unemployed and they are unwilling to assist. I requested for immediate cancellation and they informed me that they can only cancel at the end of November. I made the request in writing on 5 November 2013 and telephonically on 1 ...