I logged a call and Mweb was unable to reach me on the number provided. While the problem was in my area and since resolved (Telkom line fixed), they still did some digging, went through some previous calls logged and called me on a different number and were able to reach me. They explained what he ...
Mweb! Wake up and sort out my ADSL line!!! !!! 1 week and still a problem! The adsl was reported to telkom on Monday with ref 489CRK021213 on 2 Dec and still not resolved!!! Spoke to mweb about 3 times and still my adls is not sorted!!! ENOUGH OF REBOOTING THE ROOTER!!! AND TROUBLESHOOTING!!! THIS ...
Logged a ticket almost 2 weeks ago. Phoned to get a status update a week later. And get told Telkom closed the call after confirming with me. Never saw a technician from Telkom or heard from one. Mweb reopens ticket. I start phoning daily to get status updates. Al I get told every day is we will ...
I phoned repeatedly throughout November due to very intermittent access to Mweb service. The excuse every time was that it's a Telkom problem. I have a contract with MWeb, not Telkom. if Telkom has a problem, MWeb needs to sort it out. This is appalling service. For a period of almost TWO weeks, I ...
Just a warning to anyone looking at getting an Mweb account: Customer service is terrible at the moment. After experiencing line speed problems and intermittent connections for weeks, I'd finally had enough and complained to Mweb. I sent them trace-routes, ping statistics, a network speed test (2 ...
I am a Mweb client for a decade and they were providing service according to agreement and since 1st Dec 2013, they started ripping off clients especially 4mb/sec ADSL customers downgraded to below 3mb/sec to introduce a 6mb/sec ADSL service to milk customers! After complaining to technical dept of ...