I have a R99pm contract.
On 26th November I received 2 invoices for November - both for R264.07, a credit note of R58.32 and outstanding amount = R469.82. How does this relate to R99pm?
I queried immediately - got automated reply promising reply withing 24-48hours. Received response only after 6 days (144 hours) - and the response was so poor it is laugable. It just re-state the information I gave them, ie the amount of the 2 invoices without explaining WHAT THIS IS FOR!!! I also phoned call centre - was promised they will look into it but have not heard from them since - it has been 5 days.
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