I have been a MWEB Business customer for around a year. Bandwidth has been acceptable over the last 4 months the download speeds have comedown to a disgusting 80kb/sec. I use their services to run a server that offers cloud hosting to various clients of mine. Over the last 3 months I have almost ...
Very disappointing service. We queried a VOIP billing account 6 months ago when we received two accounts in a single month. we have requested a recon many, many, many times now. We keep getting promised that it has been escalated. Good Bye Mweb, I am not prepared to beg any more. When our 5 ...
I have now tried for months to get Mweb to get a Telkom technician to come and fix my problem. A technician came out about a month and a half ago, got a personal call and had to leave for personal reasons. He said that a line had to be replaced outside my house and that he would be back the next ...
I've recently decided to get ADSL and chose Mweb (including the line rental service). From the start I've had issues, I'm usually patient and sat through these but with the latest problem I've had enough. Problems thus far: 1) Client services called me asking for my contract, which I did submit ...
I cancelled my account in December 2012. I was informed of my balance and paid it over. In February Mweb started to direct debit my account for arrears services for excess used, even though in December I didnt even reach my usage. I suspended my account as it hit the wifi cap. I had already paid my ...
Now Mweb due to the Seacom outage I am once again losing business. Your billing department made me understand that you guys are covered in your contract if you cant provide me with a stable service I must still wait till the end of April, regardless weather my business is suffering or not. All I ...