Things happen and thats life, how you deal with it shows how you value your customers. Take the SEACOM issue, yes no one can predict or prevent this happening. But why did you not send out a short email explaining to you customers what happened and the path forward. Your techncal support phone line ...
This (Imran at 21.10 pm 2013/03/24) told me to dive into the ocean to repair the Seacom cable if i want my internet to work, because its not just me, its international and could take 1 or 2 weeks to fix. How can you be to talk to your customers like this. I wonder when my money will come from ...
I am wring a compliant on a website that is slow to load. In fact my whole internet service is SLOW. I called my ISP Mweb and a recorded voice explained that there were an underwater break near Egypt and that they will hopefully fix this in 24 hours. Three days later I phoned their support line. ...
National outage since Friday yet I can't find anything about this on MWebs outage reports or even on Twitter. Eventually found info about national outage via another ISP who had it displayed on their opening page. As a customer of Mweb I find this very frustrating. Before finding this info I was ...
The impact of the Seacom cable on the network of MWEB is understandable and I am quite willing to accept my traffic being shaped or throttled until the services are restored. However, our experience over this weekend has been terrible. Instead of shaping traffic we are experiencing downtime on ...
Hi I have a account at mweb, and the service is very very slow, I mean I get 4kb's when downloading a file, its useless, I use to get 120kb's when downloading, the should fix the issue! ...