I requested an application to Bramwell Barnes at Mweb and immediately got feedback. On my part I took ages to fill in the application form but when I finally sent it to him on 11-12-2013 he responded the same day. He phoned to make sure about my details and was ready answer all my questions. The ...
Firstly I'm wondering why the premium for existing customers was not updated once the price changed. I am on 4mbit Uncapped All Inc Premium, been a customer for 4 years. I saw that the prices dropped to R769p/m. But because I am an old loyal customer I get to pay the full R899 for 2 months (maybe ...
I cancelled my service with Mweb, and since my ADSL line was managed by them I asked them to transfer it back to Telkom. They were also fully aware I was moving to Afrihost. Mweb, either by accident or malice, cancelled my line instead. This means I must go through a whole new process to get ADSL ...
At the end of September 2013 I phoned to cancel my Mweb 4MB uncapped internet account. I was asked to complete a cancellation form and return it to Mweb. I completed the form and returned it as requested. I did not receive any confirmation, which in hindsight I probably should have queried. I then ...
If you are considering a MWEB data SIM Card that they currently have on offer, I would advise you to consider another SP. My 2GB was loaded at the beginning of the month and have been using my data since then, but this is where it gets interesting, my account has not been updated ever since, it ...
Contacted MWEB at the beginning of November to change from capped to uncapped. When changing over was not told that we need to change user name and password, we then ran out of cap so it took 2 days to sort out for a new user name and password. Now we are receiving a bill for capped and uncapped, ...