I cancelled my service with Mweb, and since my ADSL line was managed by them I asked them to transfer it back to Telkom. They were also fully aware I was moving to Afrihost. Mweb, either by accident or malice, cancelled my line instead. This means I must go through a whole new process to get ADSL ...
At the end of September 2013 I phoned to cancel my Mweb 4MB uncapped internet account. I was asked to complete a cancellation form and return it to Mweb. I completed the form and returned it as requested. I did not receive any confirmation, which in hindsight I probably should have queried. I then ...
If you are considering a MWEB data SIM Card that they currently have on offer, I would advise you to consider another SP. My 2GB was loaded at the beginning of the month and have been using my data since then, but this is where it gets interesting, my account has not been updated ever since, it ...
Contacted MWEB at the beginning of November to change from capped to uncapped. When changing over was not told that we need to change user name and password, we then ran out of cap so it took 2 days to sort out for a new user name and password. Now we are receiving a bill for capped and uncapped, ...
Our telephone line went down and we lodged a fault with mweb and telkom. Mweb says telkom does not respond so will take 1-6 days. Telkom reports they have looked into it. The mweb consultant was rude on the phone when we followed up. Now we are still without a line or internet indefinitely! ...
A note to Mweb. We are cancelling our contract with you. We have reported our problem to you, on no less than 5 occasions, and still the issue persists. We are shunted from pillar to post and nothing is ever resolved. Your staff keep telling us that we will be billed by Telkom if they need to come ...