Six days ago a requested a cancellations form from MWEB. The next day I got a reply from the sales department indication the e-mail was sent forward to the correct department. Four days later still no response from the CORRECT department. I followed it up with another e-mail on which I did not even ...
After reaching the end of my fixed 2GB per month contract with Mweb, I cancelled it in writing according to instructions from Mweb. The last debit order was supposed to be the end of November 2013 for R139. A review of my bank statement revealed that debit order was R1522. I sent an email to mweb ...
Big Brother who removed my posting with the excuse that I am an indirect client again shows their indirect customers their middle finger attitude towards their indirect client. A server is down for more than a day resulted in my business not able to send e-post to our clients. ...
On 03/12/2013 a client of ours sent their completed documentation to Mweb for the migration of their hosting package. Adri van Aardt confirmed that the documentation was received and that she would process the application that following morning. Only on 09/12/2013 have we received the confirmation ...
Problem 1: I ordered a 2mb line more then a year ago. I have been paying for it but only get 1mb. I was offered a 4mb by Mweb couple months ago and said please sign me up. The guy then phones me and tells me I have been upgraded to 2MB (and of course line is still 1mb). Telkom informed me that the ...
Once again I have no Internet connection. This has been happening for several months know. Phone MWEB for support, they blame Telkom. Phone Telkom, no problem on the line. Telkom even came out to test the line. Thanks Telkom, at least your customer service rates higher than MWEB's. I have know even ...