Our telephone line went down and we lodged a fault with mweb and telkom. Mweb says telkom does not respond so will take 1-6 days. Telkom reports they have looked into it. The mweb consultant was rude on the phone when we followed up. Now we are still without a line or internet indefinitely! ...
A note to Mweb. We are cancelling our contract with you. We have reported our problem to you, on no less than 5 occasions, and still the issue persists. We are shunted from pillar to post and nothing is ever resolved. Your staff keep telling us that we will be billed by Telkom if they need to come ...
Six days ago a requested a cancellations form from MWEB. The next day I got a reply from the sales department indication the e-mail was sent forward to the correct department. Four days later still no response from the CORRECT department. I followed it up with another e-mail on which I did not even ...
After reaching the end of my fixed 2GB per month contract with Mweb, I cancelled it in writing according to instructions from Mweb. The last debit order was supposed to be the end of November 2013 for R139. A review of my bank statement revealed that debit order was R1522. I sent an email to mweb ...
Big Brother who removed my posting with the excuse that I am an indirect client again shows their indirect customers their middle finger attitude towards their indirect client. A server is down for more than a day resulted in my business not able to send e-post to our clients. ...
On 03/12/2013 a client of ours sent their completed documentation to Mweb for the migration of their hosting package. Adri van Aardt confirmed that the documentation was received and that she would process the application that following morning. Only on 09/12/2013 have we received the confirmation ...