My contract has ended and i decided to change from Contract to prepaid. At the branch they said that i need to use my airtime (which i was already debited for) within 24 hours. About 2 hours later, my airtime and bundles were gone, my BIS was deactivated with no fore warning. This is a rip off and ...
I have a contract with MTN this contract was taken out on the 26th of June 2011. My terms and conditions for the contract state as follows : 4. DURATION 4.1 Not prudent to this argument 4.2 Not prudent to this argument 4.3 UPON EXPIRY OF THE INITIAL PERIOD AND IN THE EVENT THAT THE SUBSCRIBER HAS ...
MTN service! i called in on sunday 1st September to activate my BIS on my contract. the consultant advised it should take 2 hours to 24 hours and i should receive an sms advising me. I called up the next morning 6:30am and was advised the service was not even on the system and will be referred to ...
Good day I got an upgrade from MTN 3 months ago at Eikestad Mall, Stellenbosch. I have moved to Durbanville so cant visit the shop in person. I have been phoning the shop (083 869 1423) all morning - no one picks up the phone. The reason i am trying to get hold of them is because my new contract is ...
I phoned in to load a 1 GB data bundle on my secondary number, a new Call centre Agent Bongani Makaring answered and i started giving him the number in question, after having to read the number 5 times and him still not listening or understanding I got frustrated and i requested to speak to someone ...
I can understand MTN not wanting their customers to terminate contracts early, but surely, to keep someone on hold waiting for someone from the cancellations department to pick up the phone is preposterous! How many people cancel their lines a day?? Can someone please get in touch with me because I ...