I phoned in to load a 1 GB data bundle on my secondary number, a new Call centre Agent Bongani Makaring answered and i started giving him the number in question, after having to read the number 5 times and him still not listening or understanding I got frustrated and i requested to speak to someone else seeing that he is clearly not the brightest. He wouldn't transfer me and insisted that he could help me, so when reading the number again he accessed my account and uploaded a 10MB instead of a 1 GB. I really believe that he was spiteful. (call lasted 19 mins) Furious at them i phoned back to correct the problem and the new agent who answered refused to transfer me to Bongani or his Superviser as he is a new agent. She then said she will correct the problem and Uploaded a 1 GB data to the wrong number on my account, when I asked about it she first, then apologized and loaded a second 1 GB to the correct account. I decided not to make a huge deal out of this and asked her what my unBilled balance is for this billing cycle 21st to the 3rd she informed me that it was R3299, which is impossible for 12 days of usage? Clearly MTN is in desperate need of a new staff
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