Activation of the self service function on my line is taking forever and I am given reference numbers that as a customer are not helping me at all. A request to load a data bundle instead is a tall order, three days now with no end in sight. Its unbelievable. ...
21 st October I lodged a complaint regarding no reply/answer form call centre of MTN, they replied via email and said they will call me soon. Today is the 31st and still no response from Mtn regarding my Insurance??? Are you seriously going to wait till 2014??? This is the worst service ever!!! ...
I received an outrageous bill for October of R2723.65, I got an upgrade to Samsung S4 on talk 200. Which means I get 200MB, 200 sms, 200 minuites I logged my query 105239626# where the consultant checked and said I had not received my 200 MB for that september & that he would log a query for ...
I have found that in the past 2 months there is no MTN network available on a daily basis. And no internet access for 75% of the day, every day!!! I need my phone to do business and not being able to make/receive calls and use the internet costs me money. ...
My husband emailed the MTN customer care on 25 September to request that his conttract be terminated and his number be reverted to PREPAID as the 2 year term was up, however they were still debiting his account. He only received a response on 30 October to inform him that his number has been ...
I have capped my internet for the month and phoned the call centre to top up. I was politely informed that on my 10 GB package that is not possible. The agent at the call centre basically said that I need to run my business on 340kbs until the middle of the month when I am once again able to access ...