My wife and I applied for a samsung note 3 top up contract at the mtn cresta store. When my sister collected the phone, it was the incorrect one and the contract was on an open line instead of top up. She then went today to get it sorted and was told that the lines were down and that she has to ...
I've been at MTN in Pinecrest for 2 consecutive afternoons trying to sort out my sim swop. Both times I've arrived before closing time, but the service from the staff shows that they are just in a rush to head home. I mentioned way before 6pm that AGAIN I was there for my sim swop, and the Indian ...
I struggle since the beginning of October to get my full Itemised Billing Account for the period 2013-08-13 till 2013-09-13. I need this account for work purposes to submit it to my employer. The account they send to me every time started at 2013-09-02. The calls from 2013-08-13 up till then I ...
I lost my phone on thursday I report the phone everything was done from customer service side. Since Thurdsay I have trying to get ahold of them but no response today I stayed for an 1hour 29mins and 53seconds without a consultant answering the phone. I don't have a phone I want to claim ...
My phone (on contract) was send for repairs because it freezes occasionally and when charged battery does not last long and sometimes not even charge at all. when the phone came back I was told that my phone was replaced, to find that its been replaced with a refurbished, phone was also freezing ...
After an unfortunate incident where my phone was I had to go to mtn to blacklist it and do a sim swap. Although these types of things can be frustrating at times I had a refreshing experience. I arrived half an hour before the shop was supposed to close. The service that I received was excellent ...