I made contact with the contact center and was informed that I will need to take it in to one of their outlets of which we did, we were given an address for the one in Midrand, it was assessed or "diagnosed" and was then authorised for it to be replaced and this was on the 17th of October ...
MTN just does not follow up on customer queries, and when you contact the customer care number they tell you the call has been closed. I had to follow up numerous times on my various reference numbers issued; 105372576, 2831040, 2709162. Nobody can give me the information, and the waiting periods ...
I got a contract with MTN for R150 per month. The fist debit order that goes off from myaccount is R944!! I regret ever signing with MTN, the integrity and honesty of that network provider is a thing of the past, all i have experienced is problem after problem. Worst of all no one is willing to ...
For the past two months now my phone bill account has come to a staggering R6000 and R10 000 respectively! I almost had a heart attack when viewing my statement. The culprit? PSD Calls. Now I take responsibility for using my phone no doubt - the bills have been paid on time I would like to bring to ...
MTN SP in Boulders Shopping center, Midrand NEVER answer the telephone. They might as well not have a telephone line, I have actuallly been in the shop and see them deliberately ignoring the phone. It is so appalling that the phone would ring for 5 miniutes with no answer at all. Whether in the ...
I had upgraded to a Blackberry Bold 9790 it was barely 6 months old on which the unlock button (at the top) on the cover cracked, through NORMAL USE. I took the phone back to the branch at which it was purchased and the attendant at the store took the phone in, and sent for repairs as it became ...