MTN, MTN, MTN... Where to start. February 2011, I took out a 24 month contract with MTN which expired in February 2013. However a few weeks ago I discovered they were stilll deducting my account of R379 which they should have stopped in Fevruary. Can you imagine my anger!! I called the customer ...
Please be careful if you are with MTN. They charge for content without you applying/ opting in for this. I have NEVER, I mean never subscribed to any content, but are being charged for content and have been charged for content for so many months now. The same happened to my mother. Luckily MTN did ...
For the first time I've upgraded my cellphone contract over the phone. I had really good service from Kubera. Initially I tried doing the upgrade in store, but was unsuccessful because of long queues and lack of stock. If only I made use of this service sooner, I might have had my new phone even ...
I received an sms stating that I am overdue on my MTN contract (I am on a debit order for the last XX years). I have recently complained about the service and today I will do so again. I tried calling the contracts team and was transferred from the call centre to 0831808. I was on hold for 27 ...
My cell phone number was pulled off a website and used to send me and sms that required me to reply with STOP if I did not want the service. As I did not subscribe to any service I ignored the request. As a result, I was subscribed for three or four months to a service that I had to pay for. Also, ...
My phone was 2 weeks ago. I blocked the sim and blacklisted the phone. I wanted to do the sim swop today in order to carry on with the number as my contract is still valid for a year. I was told my debit order must reflect before they can do the sim swop. - My Debit order date is the 1st of each ...