I did an upgrade on my hubby's phone on the 18.05.2013.Before I signed for the contract I asked, "is that all I will be paying for? " and was told YES. Now my statement reflects a debit of R170.??? I am so tired of MTN. I can't wait to finish my contract and go to Telkom for a better ...
Good day I have been a loyal customer with MTN for more or less 10 years. In September this year 2013, my daughter received a cell phone (Samsung Pocket) as a gift and not even a month later in October the phone's screen starter to have white lines all over so see could not see anymore. We took the ...
After my long journey with different consulatnts and supervisors at MTN call centre for almost a month to resolve my airtime query and some funny responses on Hellopeter from MTN. Finally the supervisor by the name of Patricia managed to resolve my query and I have been credited for my airtime. If ...
I refer to my report lodged on HelloPeter on Thursday 7 November 2013 (REQ2910194) and the response received today by Wenzile Masina. It is clear from the response received that my complaint was not read and understood properly. It is clear from my original complaint what the problem is. My data ...
I renewed my MTN contract in February 2013 and obtained a Blackberry 9360.By June the phone refused to charge and was accordingly booked in for repairs at the Northgate branch where it was purchased. When the phone came back, it was explained that it could not be fixed and i was issued a ...
I have requested a itemised billing on 14 October 2013, to date I have not received it. Contract signed on 20 September 2012, BIS for 24 months. They have unilaterally changed the terms and conditions of this contract and are therefore in breach. My average spent is r898.99 and October 2013 it ...