I refer to my report lodged on HelloPeter on Thursday 7 November 2013 (REQ2910194) and the response received today by Wenzile Masina. It is clear from the response received that my complaint was not read and understood properly. It is clear from my original complaint what the problem is. My data bundle has not been loaded onto the system and hence my allocated airtime is being depleted and I am being charged. If MTN would just check their system, they would see that this is the case and they would rectify the situation. If the consultant at the V&A Waterfront store could ascertain what the problem is, surely MTN's technical department could do the same and realise and acknowledge what the problem is and fix it. I have a legally binding 24 month contract with MTN. In terms of the contract, MTN is to supply me with R350.00 worth of calls, 250MG of data and a certain amount of free SMS's. As they have not loaded the 250MG of data onto the system in September, October and November, they are in breach of contract. Maybe I should institute legal proceedings against MTN for breach of contract? All I am asking is for the error to be rectified and the data bundle to be loaded.
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