1st full month of my upgraded contract & I am lost for words. Signed for bonus 350MB, which wasnt reflecting. Turns out they "forgot: " to load it.1st time followed up was promised 24h to be resolved. Called back 3 days later after nothing was done, got told they will resolve & ...
Firstly I would like to express my total dissatisfaction with regards to MTN's service levels. I have attempted to get hold of your customer service (808) since yesterday - Friday 31st January 2014 and again this morning. I have made 5 calls this morning alone and each one lasted around 30 min ...
MTN COMPETITION TO SANRAL - SOUTH AFRICA ROCKS!!! I am so disappointed and extremely frustrated with MTN. I have been a customer with them for nearly 20 years and now when my contract expired they suddenly bill me extremely high amounts for an account which already ended in October on a number ...
I took a contract with MTN around July last year whereby they are supposed to deduct R300 monthly but they rather deduct four times the amount even if I'm not using the sim card. I tried to make a limit and I was told it isn't possible because the phone was on promotion when I buy it. MTN milks my ...
I tried to contact MTN on the customer care number for days now but cannot get hold of any consultant. I wait for more then 10min on the line and then I decide to put the phone down. I sent customer care a email and requested that they can please tell me why my internet (dongle) is not working. NO ...
My wife tried to upgrade to a new phone today. We waited in line for almost an hour and after another hour to find out that we can't upgrade because money is outstanding. But nothing can be outstanding since it being deducted via debit order. Then mtn less us that we didn't pay the full amount. How ...