I phoned MTN twice to enquire about an extra cost (R500) that had been debited from my account. The only information the consultants could give me was that it was for extra data that i had used. When i asked for a statement reflecting how much extra data i had used i was told that i can only get ...
It is shocking that between Keywest, Cresta and Westgate branches, i have been phoning repetatively for the last hour and NONE of them answer their phones. ...
So I upgrade my phone yesterday and today when I would like to put a recurring data bundle of 500mb I get told sorry you can't you can only do it once off... really so I have to phone every month to add a data bundle to a contract... an open contract at that. The reasoning behind it is coz MTN ...
Every month i would not receive the full amount of my allocated airtime because I'm being billed by some random company i don't even remember agreeing to subscribe to I refuse to sms stop to their subscriber sms, s only to be charged and the service i do not even use to be removed I read an article ...
I went a month in advance to the branch to cancel my Data contract. Just to receive another bill at the end of January for a contract that should have ended 04.01.14. When I phoned the call centre they said there was no record of cancellation on the system. I then went back to the branch and found ...
Waited 32 minutes in the queue, while 3 people were being helped. If it takes this long to assist, then the long process of upgrading phones needs to be addressed! 9 people in the queue, 3 assistants on duty. If 3 out of the 9 also wanted to upgrade, it would mean an hour in the queue! Unacceptable! ...