My contract has just expired. When I was previously with Cell C my contract expired and I immediately went onto prepaid. I went into a MTN shop in Benmore yesterday where they told me I had to call MTN and notify them that I wanted to go onto prepaid. Firstly - How is it possible that I can be ...
I opened a new contract with MTN 26 October 2013 for a Sony Xperia Z Smartphone. It was an open line contract and I went back to MTN the very next day to change it to a Top Up contract. I was told it can be done but during the week because they are closed on weekends and I would be contacted. I ...
Today I received a call from attorneys telling me that they are calling on behalf of MTN. According to them, MTN has been trying to get hold of me and they couldn't. This is the same MTN I have had my main number with since 2007. This is the same MTN I have been a customer to since 2001. So they ...
Upgraded 2 contracts, new deal to include R200 airtime, 200 sms and 200mb data with a bonus of 150mb of data. As advertised nationally in their brochures. Not getting 150mb bonus data on either contract despite having lodged complaint and having it ESCALATED. Also trying to get 1 debit order for ...
Good day I have never receive such disgusting service ever, i regret opening an account with MTN. they service is a disgrace. I cancelled my contract in May 2013 everything was return as they requested from me. I received a debt collector letter from MTN 2 months ago i have been handed over. I ...
I sent an email to customer service on 2013-11-05. I received an automated response on the same day, but nothing since then. This is a copy of the email: Good morning, I have cancelled this contract as from beginning of October 2013. I received a statement dated 20-10-2013, the balance is nil. ...