On the 5th November I booked in my Iphone 5 for repairs after my screen had cracked. I was advised it would take 10 working days to be fixed and I should expect constant communication from MTN. I received a quote from MTN on the 11th and responded with a "yes" thus accepting the quote and ...
My MTN contract has expired and I cannot get through to contract cancellations so I cannot terminate my contract and I am forced to pay for 1 month more because the consultants handling cancellations are flooded with contract cancellations now I know why they have so many people cancelling ...
I called the customer care line to acquire some feedback on an issue I raised with a supervisor named Brenda Lebeloane, The issue was regarding the fact that the complaints sent to the customer care email address which is provided on the MTN website do not get answered and the reference numbers ...
All the communication providers in South Africa are incompetent from CEO level down. We have cell service for more than 20 years and still teething problems, Bab coverage faulty towers, service agents that is trained to lie, down towers? Act. Man I know it is Africa but can't we strive for ...
Three months ago MTN incorrectly billed me over R6, 000 for a bill that ended up being just over R1000. It took me many frustrating days and to sort out. I was eventually issued a credit. The next month I was AGAIN sent an incorrect bill. This time for about R4, 000. MTN once again admitted their ...
I recently switched from a MTN contract to Pay as you Go. Now I am still being charged R100 pm - so i wanted to call the MTN Contract Department - to find out why. But I keep getting booted out of the automated system as my number is no longer a contract number. Then i get referred back to the Pay ...