I have a Blackberry 9810 Torch. The full BIS was working till last month when my contract was expired. On Monday (18/11/13), I took the option to activate the BIS lite on prepaid, since then I had no connection to BIS, the edge remains in small letters and the 3G shows on the phone. Made over 15 ...
I received an SMS yesterday stating my account had been suspended because I had exceeded R3900. I immediately logged onto MTN Active and saw that I had an unbilled balance of R25000 for 500MB data. On phoning the call centre I was told that they could only do something after the billing period ...
I renewed my MTN contract and upgraded to a Samsung Galaxy S4. After about a month, the charging port stopped working. I called MTN Direct and was told to bring it in to a service centre which I did and was provided a reference number COL 0031060495. I have followed up multiple times and keep ...
My 24 month contract expired in March 2013 and the month to month policy kicked in, MTN is overcharging me for the promo fee (basically the phone pay off for the 24 month period.) I want a full refund from April to date. REQ:2931064 ...
I took an iPhone 5 16gb out on contract through mtn and got insurance for it which was a 24 hour mobility insurance and on friday the 15th November 2013 my car was broken into via remote jamming (I'm sure thats what happened) because my phone was in my car and i walked away locking the car with ...
Yesterday (19/11/2013) evening my mother received a text message that she exceeded her limit of R3, 900 (not sure who set the limit) on her MTN bill. We were very surprised as her average monthly bill is R473 (as per the invoices we receive every month). A bit confused we went to the MTN branch in ...