MTN customer service has gone to the dogs. I was supposed to receive my bundles on 21 November, which did not happen. I have been calling MTN every day for the 6th time now and I have been told that the query has been escalated and the bundles will be loaded within 24 hours, its 25 November now and ...
Booked my MTN phone In for repairs on the 14th Nov 2013 has a cracked screen that needs to be replaced. I was assisted by the lady (Ms. Maseko S) who promised me that my phone would be sent for a quote evaluation on the 18th Nov 2013 of which she did and that they will forward me a quote which I ...
1. I have received my latest invoice from MTN and I have been billed R1328.06 for data which I did not use. I have an Iphone 5 and have my APN set to Afrihost as I am using them as provider for my cellular data. I have reported this to the MTN service centre in Brooklyn but I have not received any ...
I went into the MTN store in Greenacres, Port Elizabeth on 2 October 2013 to upgrade my contract. I had previously had a blackberry and an account that included BIS. Since I was upgrading to a non-blackberry phone, I was asked if I wanted to cancel the BIS, which I did. With the new contract, a ...
On the 25/10/2013 I requested an Itemise billing for one month and I was charged five months of which I didn't request. I spoke to one of the consultant today and she told me I made a request for September, October and November. the itemise billing i received starts from July till October, i am not ...
I booked my handset in for repairs on the 12/11/2013 at the MTN store in Boulder Mall Midrand, i called on the 20/11/2013 to find out how far are they with it only to find out its still in store just lying there they haven booked it in for repairs, i spoke to Lebo on that day who didnt even listen ...