1. I have received my latest invoice from MTN and I have been billed R1328.06 for data which I did not use. I have an Iphone 5 and have my APN set to Afrihost as I am using them as provider for my cellular data. I have reported this to the MTN service centre in Brooklyn but I have not received any feedback on the matter from anyone at MTN.
2. I wanted to apply for an additional line on my account. I first went to MTN Menlyn Mall who captured the application and then told me to go to the service Centre as there was a block on my account and they were not part of MTN. The system says I work for Discovery an Mtn | Complaint | NO SERVICE FROM SALES OR SUPPORT STAFF - 65 var BASE_URL='https://';$(function () {$.ajax({url: '_ajx', dаta:{cmd:'touch'}});}); var googletag = googletag || {};googletag.cmd = googletag.cmd || [];(function() {var gads = document.createElement('script');gads.async = true;gads.type = 'text/jаvascript';var useSSL = 'https:' == document.location.protocol;gads.src = (useSSL? 'https:' : 'http:') '//www.googletagservices.com/tag/js/gpt.js';var node = document.getElementsByTagName('script')[0];node.parentNode.insertBefore (gads, node);})(); googletag.cmd.push (function() {googletag.defineSlot('/11519602/Bottom_right', [300, 250], 'div-gpt-ad-1387289260803-0').addService (googletag.pubads());googletag.pubads().enableSingleRequest();googletag.enableServices();}); googletag.cmd.push (function() {googletag.defineSlot('/11519602/Sky_Scraper', [120, 600], 'div-gpt-ad-1387367701549-0').addService (googletag.pubads());googletag.pubads().enableSingleRequest();googletag.enableServices();}); Hello book peter |homeLogin Mtn ComplaintPrevious report | Next report SUPPLIERMtn INDUSTRYTelecommunications BRANCH / AREAVariousCOUNTRYSouth AfricaTIME / DATE13:09 Mon 25 NovPERSON RESPONSIBLECUSTOMERwdewaal80View all reports by user 0 1 PROBLEMFeedback / Responseemail report post report view customer feedback rating & analysis INCIDENTMon 25 NovHEADLINENO SERVICE FROM SALES OR SUPPORT STAFF1. I have received my latest invoice from MTN and I have been billed R1328.06 for data which I did not use. I have an Iphone 5 and have my APN set to Afrihost as I am using them as provider for my cellular data. I have reported this to the MTN service centre in Brooklyn but I have not received any feedback on the matter from anyone at MTN.
2. I wanted to apply for an additional line on my account. I first went to MTN Menlyn Mall who captured the application and then told me to go to the service Centre as there was a block on my account and they were not part of MTN. The system says I work for Discovery and I have never worked there. The Service Centre in Menlyn could not help me as they did not have the phone I wanted in stock. I then went to the MTN Service Centre in Brooklyn who did have stock but they also had a problem and could not add another number to my account. I had to drive there twice just to be told that they are still busy with their technical department. I have also phoned the call centre who logged a support ticket and today it's a week later and nobody has contacted me.
This is shocking, almost 8 years with MTN and this is the worst service ever.
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