I have called MTN on numerous occasions because calls to various numbers on my contact list are not going through i.e. the number rings once on my end then goes to voicemail, yet on recipients end does not even ring, but shows a missed call. The call centre do not understand why and have not been ...
Wednesday the 13th I went to Mtn parow centre to upgrade my contract. I asked the consultant for a iphone 5s and was told it is not coming out soon. I proceeded to take the iphone 5. Once the upgrade was concluded I was told that I need to go to another store to activate the phone. At this point ...
I upgraded my contract with MTN & got a new phone that I was looking forward to using. The phone requires a nano sim, so I had to get a sim swap. Friday 22nd Nov, I visited MTN Southgate to get a Sim swap, I was told it couldn't be done as my account was not updated on the system, the ...
I have 7 different accounts with MTN with Monthly Accounts of R 3000.00 or more per month. The Manager of the Tzaneen Branch- Tzaneng Mall has managed to mismanage every single bit of business we have done with MTN. All our cancellations, upgrades and new accounts we have done through this branch ...
Be it luck or just bad service but after a week, 3 store visits, numerous excuses, just as many phone calls, one hang up (store hung up on me) and a mix up of what I wanted - I still don't have my phone. Initially dealing with Danielle who promised a smooth and easy transition; there was a problem ...
As was expected I have still received no feed back from Autopage regarding my lost minutes/accumulated money. They claim they are waiting for MTN to respond. This has been going on for more than a month. It is now time to exercise my rights as a consumer and make use of the Consumer Protection Act. ...