I did a sim swap on Monday which was only actioned on Tuesday, fair enough. I was told the sim swap would be active after 2 - 24 hours. 28 hours later, i called to find out why my sim was not yet active. I was then told that it was not yet registered with the network and the operator then said she ...
I made a payment for my phone"s repairs on Monday and provided a proof of payment on Tuesday to be told it will take anything between 4hrs and 24hrs to reflect in Mtn's account then only will my phone be released (Dudu Mtshweni) it is Thursday afternoon way past 24 hrs of transfer NB: transfer ...
This must be the worst servise ever, I have had a contract with MTN for years now, but the servise I have been receiving latetly is terrible. All I ask for is for my data bundles to be loaded as per the contractual agreement... Does that have to take 2 weeks? I have spoken to 2 consultants, but ...
Earlier this year my wife terminated her 3G data contract at the end of the 2 year contract period. She had been overcharged by an additional month, which after much discussion they final agreed was a mistake and credited her account (they insisted that she had only been charged for 24 months until ...
MTN gives me airtime of R200.00 every month on the 14th but they didn't do that this month. I called the Contact Centre and was advised that I'm actually wrong cause according to Khosi, Palesa, Rabelani (Supervisor the) and Mongezi Shabalala MTN did give me the airtime. I then requested that they ...
I had a report I filled here a month or two ago. Because the SP refused to fix my phone, now they go ahead to increase my monthly charge on a phone that you refused to fix. All this without notice/ call to say Mr Customer we have to increase the cost of your contract before 24 months is over. I am ...