MTN has been my worst experience thus far with customer service, Ive been struggling for 3 days to get hold of their contract department. The phone just rings and rings, no response-I am so fed up!!! How am I suppose to resolve a query or dispute if I can freaking get hold of anyone? When I did ...
Hi Veronica, It was a pleasure to talk to you, I am glad that we finally sorted the matter. Kind Regards ...
I cancelled my MTN contract on the 29 July 2013 and it is still the debt order is being deducted from my account. I have sent email after email and every time my last deduction date changes. I also called and have been put on hold for 32 minutes and numerous occasions. This has become frustrating. ...
My blackberry is only a few months old and is giving me problems. I took it to an MTN shop and the lady i dealt with was helpful at and wasn't really even listening to my complaint. I am very disappointed with the service that MTN offers I am a contract customer and I was told that the repairs ...
We have a contract of R89. Our banking details changed and we notified mtn of new banking details TWICE!! Thoughit went through since we didnt receive sms under R100. After a few months the phone is simply cut off and we receive a red letter of their attorneys that we must pay R4700! We phoned and ...
I have been with Mtn since 1999 and having spent on average R2000 a month with them I think their service levels stink. On Wednesday I called in to get an early termination quote as my contract expires on 21 December 2013. I spoke to a lady in the call centre and she said that Retentions department ...