My phone has now been sent in 3 times. Each time it comes back with a different problem. Your technicians now have proved to me that they are to incompetent to fix the phone. I am fed up with your service. None of your management have come back to me to apologize for the business I have lost in the ...
It is officially 1 month since my post and am yet to receive feedback. Veronica REQ:2852618 can you please advise the way forward or are the 'management' from the corporate division just as useless as everyone else associated with this company??? I need an answer ASAP. MTN's customer service is ...
I had a query with some of the charges on my account and spoke to an agent at the MTN call centre on 18 November 2013. she said due to the outstanding query she will cancel the debit order and she will change my status on the system that i am a cash paying customer. i received the sms to confirm ...
1. Lost my phone (Sony Xperia V) on the 8th November 2013, had insurance on it. Reported it on the 13th November 2013. 2. Sent faxes, emails and tried to contact Mtn Insurance 3. I have had no replies and Mtn Insurance line does not work 4. Visited the head office in Roodepoort to sort it out on ...
Mtn bill my R2p/mega byte once my data bundle is finished which cost 9c p/m, this is since i recently renewed my contract that i have over 5 years now. They can just notify one that additional cost will now be deducted, but nothing from 9c - R2 p/mb just like that. My account for the past few years ...
My phone was in May 2013 and I reported the matter to the insurance. After various attempts contacting the insurer, I was told to submit all the documents I received when I took the insurance and I did so. I was then informed they couldn't help me as I was using a vodacom simcard not mtn, hence ...