TWO MONTHS LATER I FIND MYSELF FILING YET ANOTHER COMPLAINT! I HAVE BEEN BILLED R849 FOR A MACBOOK CONTRACT ON TOP UP SINCE OCTOBER 2013, I QUERIED THIS WITH JUANITA AS WELL AS CUSTOMER CARE AND BOTH REASSURED ME THAT IT WAS THE PRO RATA AMOUNT I WAS BEING BILLED FOR. MY INVOICE INDICATES THAT MY ...
In March 2013 i purchased a contract with mtn Waterfront branch. about a month after i started experiencing problems with my battery life. I then took my phone to Kenilworth centre branch asking them to have it checked. The consultant then told me i should switch off apps and phone in order for it ...
I changed my debit order date and made a manual payment five days ago. To my great surprise I just received an SMS from my bank informing that an mtn debit order has deducted. ...
I purchased a Samsung S3 handset. I was told the amount I will be paying on a monthly basis. I aslo took out insurance on the phone and was never notified that the insurance is paid separately. It is when a debit order went off from my account that I went to the bank and queried it then reversed ...
I have a contract with MTN which is supposed to give R100 airtime, 25 sms's and 125MB data each month. To date, I have received no data. On Tuesday I went to the Cavendish branch to make a few queries: 1. Why I am receiving no data for my contract. 2. Why my phone says no internet access when on 3G ...
Hi I submitted two queries to MTN south Africa regarding my billing. both are currently closed and no feedback on either one. This complaint is were MTN has charged me promo fees for approx. 8 months after the 24 month contract period. I checked today only to see the query is closed and I have not ...