I have written numerous reports on the poor billing and accounts service I have experienced with MTN. I have always paid my bills with them religiously with no issues however they keep billing me incorrectly. Now l called on the 30 November and the agent tries to convince me that my bill is in ...
MTN cancelled my debit order without my consent, which meant I had to go to the branch. Norwood Mall was understaffed on a busy Saturday and I had to wait for over half an hour for service. Shocking service. ...
Being charged for internet usage when not making use of the facility, complaint was logged two weeks ago but no feedback received. Charged a bill of R1 016.83 for the month of November, an amount of R844.36 for October, when queried why the bill is so high, the response was because of internet ...
I walked in at the shop and the trainee who is supposed to register customers as they walk in and allocate number to a consultant just sat there and did not even acknowledge me when i walked in. the store was not even packed so i was the only one walking at that moment. i later went to the other ...
I had to listen for 60 minutes to """"MANAGE YOUR MTN ONLINE... visit [URL Removed] 0831 bank.. """over and over... and then after 60 minutes my phone cut off. The big mighty mtn they dont answer their phone, or are they not working on a saturday. they dont even ...
I bought recharge voucher yesterday for data bundles punched recharge vouchers but I got a msg saying it will be update in 24 hrs. I didn't understand that I then decided to call the call centre guess all lines are currently BUSY till this hours!!! This is frustrating I need to use my data bundles ...