I recently took a fairly new device to MTN Pavilion, which they had subsequently booked in for an assessment. At the time I was quite upset, as I had to book in a device which I had bought just a month before. However, I would just like to note that my issue was since resolved, (on time), and my ...
I have been to MTN Morningside service provider offices to cancel my data contract with MTN, this was in October. The contract expired on the 25 of November 2013. I submitted the necessary documentation to the gentleman who helped me and filled out the necessary forms. I even watched him email the ...
For the last 3 months I have received extremely high cell phone bills. It is impossible to get anywhere phoning MTN. It took almost 2 and a half months to establish that they would pass a credit for R1800 for incorrect data charges - no apology, no refund, no feedback. Only to receive my next bill ...
I called Mtn last month to cancel my 3G contract and I was informed by a call center agent that I will have to call in December to cancel cause its a 30 day notice to cancel. So after calling today the call center agent informs me that If I cancel today then I will be billed for January which is ...
I had upgraded my cell phone contract from a Blackberry to a Galaxy S3 and on viewing my statements for the months preceding my upgrade I noticed they have charged me a monthly fee for BIS which is surely incorrect anyways queried it with their Corporate accounts department and it has been 3 months ...
I went to Mtn Galleria on the 17th of November. I sim swapped my contract number and I was told it would take 2 days and after the two day period had lapsed it did not work and when I called the call centre I was told that no sim swap had been effected on the number. I then called them on the 24th ...